Refund policy
RETURN AND REFUND POLICY
Last updated: September 4, 2026
MADE-TO-ORDER PRODUCTS
Every SUMAT product is made specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for ordering the wrong size or color, changing your mind, or other buyer-remorse reasons. Please review the product description and size chart carefully before ordering.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted or different from what you ordered, please contact us at hello@sumat.shop within 30 days of delivery.
Include your order number, a description of the problem, and clear photographs showing the item and the issue. Once the problem is confirmed, we will provide a replacement or refund at no additional cost.
Please do not return an item unless we provide return instructions. Unauthorized returns may not be accepted.
LOST ORDERS
If your order has not arrived, contact us within 30 days after its estimated delivery date. We will review the shipment information and, when the package qualifies as lost, arrange a replacement or refund.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order enters production. Orders already in production or shipped generally cannot be changed or canceled.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping or replacement costs.
REFUNDS
Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.
This policy does not limit any consumer rights that cannot legally be waived.
CONTACT US
For questions about an order, return or refund, contact:
SUMAT LLC
Email: hello@sumat.shop